Return/Refund Policy

1. Eligibility for Returns

• a. You may request a return within 14 days from the date of delivery.
• b. The item must be unused, in its original condition, and with all the original packaging, accessories, and documentation included.

2. Return Process

• a. To initiate a return, please contact our customer support team within the specified timeframe.
• b. Our team will guide you through the return process and provide you with the necessary instructions and a return shipping label if applicable.

3. Return Shipping Costs

• a. If the return is due to our error, such as receiving a defective or incorrect item, we will cover the return shipping costs.
• b. However, if the return is due to a change of mind or any other reason not attributable to Jallub, the customer will be responsible for the return shipping costs.
• c. In the case of a return after the order has already been shipped, the customer will be responsible for the original shipping charges as well as the return shipping costs.

4. Refund Options

• a. Once we receive the returned item and verify its condition, we will process your refund.
• b. You will have the option to receive a full refund in the original payment method used for the purchase.
• c. Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount.

5. Exclusions

• a. Certain items are not eligible for return due to hygiene or safety reasons. These may include but are not limited to earphones, headphones, personal care products, and software.
• b. Additionally, any items that are damaged, misused, or returned without the original packaging may not be eligible for a full refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.

7. Exchange Policy

If you would like to exchange your item for a different model, color, or size, please contact our customer support team. We will guide you through the exchange process and provide instructions for returning the original item and placing a new order.

8. Policy Changes

Please note that our return policy is subject to change and may vary for specific products or promotional offers. We encourage you to review the detailed return instructions and conditions provided with your order or contact our customer support team for any specific queries regarding your return.